Terms and conditions of sale

PLEASE READ THESE GENERAL TERMS AND CONDITIONS OF SALE CAREFULLY.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT USE THE SERVICES.

1. Purpose

These General Conditions of Sale (hereinafter, Conditions) regulate the general conditions applicable to commercial relations arising between the organizer ESPACIO DELICIAS, S.L. (hereinafter, the Organizer) and consumers and users (hereinafter, Users) who purchase tickets for the event through the platform accessible on the website https://eljuegodelcalamarexperience.com/ (hereinafter, the Platform).

The fact that the tickets are purchased by the User shall imply the unreserved acceptance of these Terms and Conditions and of the particular conditions that, if applicable, have been established for this purpose.

Users of legal age who have the legal capacity to understand and accept these Terms and Conditions may purchase tickets through the Platform.

The Organizer shall not assume any liability in the event that the User acquires the tickets in breach of the provisions of the preceding paragraph.

2. Ticket sales process

Users will be able to purchase tickets through the following steps:

(i) Users must click on the "Buy Tickets" button corresponding to the Event in which they are interested;
(ii) After reviewing the Event information, Users should select the desired dates, seats and fares;
(iii) Selected entries will be added to the shopping cart;
(iv) Users must provide the data indicated as mandatory, including the data corresponding to their credit/debit card for payment.

Once the purchase process is completed, the amount of the contract will be charged through the chosen payment method and the User will receive the proof of purchase and the ticket via e-mail.

3. Economic Conditions

Users must pay the price or amount of the tickets indicated on the Platform. These prices include VAT and / or any taxes that may apply.

Likewise, in the event of any discount, increase or additional charge (e.g. commissions or fees for the use of payment methods), the User will be informed of the total price with a breakdown of the above amounts.

4. User Obligations

The User agrees:

a)    To provide the information required by the Organizer for the sale of tickets. Such information must be true, accurate, complete and up to date.
b)    To use the Platform in a diligent, correct and lawful manner, in accordance with current legislation.
c)    Not to use the Platform, the Event and/or tickets for commercial or promotional purposes without the prior written permission of the Organizer.

Illegal resale or counterfeit tickets may result in the cancellation of the tickets and/or denial of access to the event without the right to any refund or compensation.
The Organizer reserves the right to suspend and/or terminate the provision of the Service in case of breach or suspected breach of these Conditions.

5. Access to events

Users will be able to access the Event by submitting and validating the ticket received in their email. Each ticket can only be used once. Previously submitted tickets will not be allowed access to the Event.

Access to the Event shall be subject to the rules established by the venue and/or the Organizer. Infringement of these rules may result in the denial of access and/or expulsion of the User from the Event. The User may consult the applicable rules at the box office and/or in the description of the Event on the Platform.

6. Withdrawal. Suspension, Cancellation and Refund.

The User may not exercise the right of withdrawal.

Once the ticket has been purchased, it will not be exchanged or refunded, except in case of suspension or cancellation of the scheduled Event. The Organizer reserves the right to alter or modify the program of the Event, date, schedule and artists announced for technical, artistic or force majeure reasons.

In case of suspension or cancellation of the Event due to causes attributable to the Organizer, the User will be entitled to a refund of the ticket amount according to the applicable rules, for which it will be essential to present the ticket and/or proof of purchase of the same, complete and in good condition.

8. Personal Data

The data collected in the purchase process will be processed by the Organizer to (i) manage ticket sales; (ii) manage the Event and control access to the Event; and (iii) comply with applicable legal obligations.

The legal basis for the processing of data is the performance of the contract, the fulfillment of legal obligations or the legitimate interest of the Organizer in ensuring the smooth running of the Event.

The data will be processed for the purpose of dealing with possible incidents, claims or clarifications regarding the Event. Once the Event is over, the data will be archived and kept for tax or legal purposes.

When the User has accepted it, for the sending, even by electronic means, of commercial communications with offers, discounts, various promotional actions and information on events and shows promoted by Lets Go Company (www.letsgocompany.com), the data will be communicated to the following companies:

•    Kolfer Enterprises, S.L.    B02956951    Calle Las Mercedes 25, 5º 4. 48930 Getxo
•    Letsgo Theatre & Entertainment Enterprises, S.L.     B95972816    Calle Las Mercedes 25, 5º 4. 48930 Getxo
•    Letsgo Enterprise, s.l.    B56907678    Calle Las Mercedes 25, 5º 4. 48930 Getxo
•    Letsgo Oceans, S.L.    B56804388    Calle Las Mercedes 25, 5º 4. 48930 Getxo

You can consult the Privacy Policy here.

You may exercise your rights of access, rectification, deletion, opposition or limitation of processing, as well as request the portability of your data, by sending a written communication to the Organizer at privacidad@letsgocompany.com.

Users have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) when they consider that the processing of their personal data infringes the applicable regulations.

9. Customer Service

Users may contact the Organizer at […].

10. Modifications
The Organizer reserves the right to modify these Terms and Conditions when necessary in order to adapt to legislative, business and/or technological changes. The updated texts will be valid and effective as soon as they are published on the Platform.
The temporary validity of these Conditions coincides, therefore, with the time of its exposure, until it is totally or partially modified, at which time the updated texts will become effective.

11. General information
The headings of the various clauses are for information purposes only, and shall not affect, qualify or modify the interpretation of the Conditions.
The waiver by the Organizer of one or more of the provisions of these Conditions shall not be deemed or construed to be a complete waiver thereof.

The unlawfulness, invalidity or ineffectiveness of any of the clauses of these Conditions shall not affect the effectiveness of the rest, provided that the rights and obligations of the Parties are not affected in an essential way. Said clauses shall be replaced or integrated with others that, being in accordance with the law, respond to the purpose of the replaced clauses.

In the event of any discrepancy between the provisions of these Conditions and the particular conditions that, if any, may be established with respect to the Event, the provisions of the particular conditions with respect to the Event shall prevail.

These General Conditions shall be governed and interpreted in accordance with the provisions of the Spanish legislation applicable to them.

Users residing in the European Union may use the "Online Dispute Resolution Platform" for the out-of-court resolution of any dispute arising from the contracting of the Service. Users can access the platform here: http://ec.europa.eu/consumers/odr/.

Last version: October 2024