Terms and conditions of sale

PLEASE READ THESE GENERAL CONDITIONS OF SALE CAREFULLY.

IF YOU DO NOT AGREE WITH THESE CONDITIONS, DO NOT USE THE SERVICES.

1. Purpose

These General Conditions of Sale (hereinafter, Conditions) regulate the general conditions applicable to the commercial relations that arise between the organizer ESPACIO DELICIAS, S.L (hereinafter, the Organizer) and the consumers and users (hereinafter, the Users) who purchase tickets for the event through the platform accessible on the website https://eljuegodelcalamarexperience.com/ (hereinafter, the Platform).

The fact that the tickets are purchased by the User will imply the unreserved acceptance of these Conditions and of the particular conditions that, where applicable, have been established for this purpose.

Users of legal age who have the legal capacity to understand and accept these Conditions may purchase tickets through the Platform.

The Organizer will not assume any liability if the User purchases the tickets in breach of the provisions of the previous paragraph.

2. Ticket sales process

Users may purchase tickets through the following steps:

(i) Users must click on the “Buy Tickets” button corresponding to the Event in which they are interested;
(ii) After reviewing the Event information, Users must select the desired dates, seats and rates;
(iii) The selected tickets will be added to the shopping cart;
(iv) Users must provide the data indicated as mandatory, including the data corresponding to their credit/debit card for payment.

Once the purchase process is complete, the amount of the contract will be charged through the chosen payment method and the User will receive proof of purchase and the ticket via email.

3. Financial Conditions

Users must pay the price or amount of the tickets indicated on the Platform. These prices include VAT and/or any applicable taxes.

Furthermore, in the event of any discount, increase or additional charge (e.g. commissions or fees for the use of payment methods), the User will be informed of the total price, breaking down the above amounts.

4. User Obligations

The User undertakes to:

a) Provide the information required by the Organizer for the sale of tickets. This information must be true, accurate, complete and up to date.
b) Use the Platform diligently, correctly and lawfully, in accordance with current legislation.
c) Not use the Platform, the Event and/or the tickets for commercial or promotional purposes without the prior written authorization of the Organizer.

The illegal resale or falsification of tickets may entail the cancellation of the same and/or the denial of access to the event without the right to any type of refund or compensation. The Organizer reserves the right to suspend and/or terminate the provision of the Service in the event of a breach or suspected breach of these Conditions.

5. Access to events

Users may access the Event by submitting and validating the ticket received in their email. Each ticket may only be used once. Access to the Event will not be permitted with tickets that have been previously presented.

Access to the Event will be subject to the rules established by the venue and/or by the Organizer. Violation of these rules may result in the denial of access and/or expulsion of the User from the Event. The User may consult the applicable rules at the box office and/or in the description of the Event on the Platform.

6. Withdrawal. Suspension, Cancellation and Refund.

The User may not exercise the right of withdrawal.

Once the ticket has been purchased, it will not be exchanged nor will its amount be refunded, except in the event of suspension or cancellation of the scheduled Event. The Organizer reserves the right to alter or modify the Event program, date, time and announced artists for technical, artistic or force majeure reasons.

In the event of suspension or cancellation of the Event for reasons attributable to the Organizer, the User will have the right to a refund of the ticket price according to the applicable rules, for which it will be essential to present the ticket and/or proof of purchase thereof, complete and in good condition.

7. Personal Data

The data collected in the purchase process will be processed by the Organizer to (i) manage the sale of tickets; (ii) manage the Event and control access to it; and (iii) comply with applicable legal obligations.

The legal basis for the processing of the data is the execution of the contract, compliance with legal obligations or legitimate interest or the Organizer to ensure the smooth running of the Event.

The data will be processed for the purposes of addressing any possible incidents, claims or clarifications regarding the Event. Once the Event has finished, the data will be archived and kept for tax or legal purposes. You can consult our privacy policy at https://eljuegodelcalamarexperience.com/politica-privacidad

You can exercise your rights of access, rectification, deletion, opposition or limitation of processing, as well as request the portability of your data, by sending a written communication to the Organizer at privacidad@letsgocompany.com .

Users have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es) when they consider that the processing of their personal data infringes the applicable regulations.

8. Customer Service

Users may contact the Organizer through the email address info@letsgocompany.com .

10. Modifications
The Organizer reserves the right to modify these Conditions when necessary in order to adapt to legislative, business and/or technological changes. The updated texts will be valid and will take effect from their publication on the Platform.
The duration of these Conditions therefore coincides with the time of their display, until they are modified in whole or in part, at which time the updated texts will become effective.

11. Generalities
The headings of the different clauses are for information purposes only, and will not affect, qualify or modify the interpretation of the Conditions.
The waiver by the Organizer of one or more of the provisions of these Conditions will not be considered or interpreted as a total waiver of them.

The illegality, invalidity or ineffectiveness of any of the clauses of these Conditions will not affect the effectiveness of the rest, provided that the rights and obligations of the Parties are not substantially affected. These clauses must be replaced or integrated with others that, being in accordance with the law, respond to the purpose of those replaced.

In the event of a discrepancy between the provisions of these Conditions and the specific conditions that, where appropriate, may be established with respect to the Event, the provisions of the specific conditions with respect to the Event shall prevail.

These General Conditions shall be governed and interpreted by the provisions of the Spanish legislation that is applicable to them.

Users residing in the European Union may use the “Online Conflict Resolution Platform” for the extrajudicial resolution of any dispute arising from the contracting of the Service. Users can access the platform here: http://ec.europa.eu/consumers/odr/