Terms of Use: Gift Card

- The balance of the Gift Card is valid exclusively for purchasing tickets to Squid Game: The Experience in Madrid at Espacio Ibercaja Delicias for the 2024/2025 season. It cannot be used to purchase season passes or tickets for other shows.

- The Gift Card will be valid from the date of purchase and can be redeemed until February 16, 2025.

- If the purchase amount exceeds the available card balance, the difference must be paid in cash or through accepted payment methods at the time of the transaction.

- The Gift Card is a bearer document, and its use is the sole responsibility of the holder. 

- In case of loss, theft, misplacement, or damage to the Gift Card, it will not be replaced or refunded. 

- The Gift Card balance cannot be reimbursed or exchanged for cash or any other type of credit. 

- Only one Gift Card can be used per purchase. 

- If the purchase amount is less than the card balance, the difference cannot be claimed or refunded.

How to Redeem Your Gift Card

1. To redeem the Gift Card, go to the official sales website for El juego del calamar: The Experience.

2. Select the type of ticket: GENERAL, PREMIUM, or PACK ORO by GLS.

3. Choose the date, time, and number of tickets.

4. Once the tickets are selected, review your cart and purchase summary. Once the process is completed, changes or refunds are not allowed. If you agree with your ticket selection, click CONTINUE.

5. If you do not have a promotional code or are not interested, click CONTINUE TO PAYMENT. Fill in the Buyer Information. Under Payment Methods, select Do you have a gift card? Enter the gift card code in the box and click Validate.

Before completing the purchase process for the Gift Card, verify that the Amount and Delivery Details are correct. Once the process is completed, modifications or refunds are not possible.