Privacy Policy

Data Controller:

Contact details of the Data Controller:

• Company Name: VENUE EXPERIENCES, S.L.
• Tax ID (CIF): B70702197
• Address: C/ Las Mercedes, 25, 5º dpto. 4, 48930 Getxo, Spain

Data:

What data do we process?
To fulfill the purposes described below, we process identifying data (name and surname, email, phone number, and postal address) and purchase data (card number, expiration date, and amount).

Purposes:

Why do we process your data?
Your data will be processed for the following purposes:

• To manage the purchase of tickets to the event, and to handle inquiries, information requests, complaints, and claims.
• To send, including by electronic means, commercial communications with offers, discounts, promotional actions, as well as information about events and shows promoted by both joint controllers.

Retention Period:

How long do we process your data?
• We will process your data from the moment you register until you decide to unsubscribe or cancel your subscription.
• Data collected for handling inquiries, information requests, complaints, and claims will be processed for as long as necessary to manage them.

Once the processing is completed, the data will be kept for the duration of the limitation periods of any obligations arising from it.

Legal Basis:

The legal bases for processing your data are your consent and the fulfillment of legal obligations.

Recipients:

We may share your data with our service providers and the companies organizing the events and shows promoted on the platform, for the purpose of managing inquiries, information requests, complaints, and claims. You will be able to identify the organizing companies during the ticket purchase process.

Additionally, in the case of VENUE EXPERIENCES, S.L., data will be shared with the following companies:
• Kolfer Enterprises, S.L. — B02956951 — Calle Las Mercedes 25, 5º 4, 48930 Getxo
• Letsgo Theatre & Entertainment Enterprises, S.L. — B95972816 — Calle Las Mercedes 25, 5º 4, 48930 Getxo
• Letsgo Enterprise, S.L. — B56907678 — Calle Las Mercedes 25, 5º 4, 48930 Getxo
• Letsgo Oceans, S.L. — B56804388 — Calle Las Mercedes 25, 5º 4, 48930 Getxo
• Letsgo Entertainment, S.L. — B95888335 — Calle Las Mercedes 25, 5º 4, 48930 Getxo

Data will be shared so any of these entities can send, including by electronic means, commercial communications with offers, discounts, promotional actions, and information about events and shows promoted by the Lets Go Company (www.letsgocompany.com).

Rights:

You may exercise your rights of access, rectification, erasure, objection, or restriction of processing, as well as request the portability of your data, by sending a written communication to the Joint Controllers using the contact details indicated above.

If you do not wish to receive commercial communications from the Joint Controllers, you may object or unsubscribe at any time by sending a request to privacidad@letsgocompany.com. Additionally, each electronic commercial communication you receive will include a mechanism to unsubscribe or cancel your subscription.

Users have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if they believe that the processing of their personal data violates applicable regulations.

Cookies:

We use our own and third-party cookies to enable the use of the website and the services offered, as well as to understand how users interact with the website and analyze their behavior in order to display advertising based on their preferences, as detailed in our Cookies Policy.